SAN DIEGO – In boardrooms and on Zoom calls from Silicon Valley to Wall Street, a quiet revolution is reshaping the DNA of leadership. The old playbook, which prized charismatic authority and aggressive negotiation, is being replaced by a more nuanced and powerful skill set. Today’s most effective leaders are architects of authentic influence, built not on dominance, but on two seemingly soft skills: cognitive empathy and benevolence. This shift is a direct response to a changing workforce. A 2023 Gallup poll shows that employees are increasingly seeking purpose and connection, not just a paycheck. For client-facing professionals in consulting, healthcare, and technology, the ability to build deep, trust-based relationships is now the primary driver of long-term success. "Influence is the new currency," states Mark Taylor, a leading influence coach and founder of the "Scintilla Effect" methodology. "For decades, we taught leaders to be the smartest person i...
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